Why might I occasionally find certain merchandise at lower prices from other vendors?
Why won’t the system allow me to buy a BVFC merchandise item when I am processing my order?
I am a member of the Brian Vickers Fan Club – why is my 10% member discount not appearing or applying to my order?
The Official Merchandise Store will not display or operate properly on my computer – can you help me?
Can I phone my order in to licensedDIRECT?
I am looking for a Brian Vickers merchandise item that is listed on your site, but it will not let me purchase it – why and can you get it?
Can I get my merchandise autographed by Brian Vickers through licensedDIRECT?
Do I have to order on-line using my VISA or Mastercard credit card?
What if I want to order multiple items, but only some are currently shown in-stock and the backordered items have vastly different availability dates?
Will I have to pay a lot of “extra” shipping and handling charges if I backorder items and they ship separately?
When my package arrived, the box was damaged and my merchandise was missing or damaged as well – what do I do?
I ordered an apparel item that did not fit properly – what can I do?
Can I order other Hendrick Motorsports, NASCAR or related merchandise from licensedDIRECT?
How do I know when to expect my order?
Why might I occasionally find certain merchandise at lower prices from other vendors?
We like to caution race fans to look at their “true net cost” when their order is delivered to their door. The net retail prices on various officially-licensed merchandise may vary from vendor to vendor. The “Official Merchandise Store” of brianvickers.com strives to offer our customers competitively-priced merchandise PLUS a higher level of customer service – including a higher-quality online shopping experience, faster order processing/shipping timeframes and prompt customer service. We have found that some retailers tend to discount certain merchandise to attract customers’ attention, but then add ancillary charges that often ultimately make the net price to the consumer more expensive: add-on “handling” fees are a common example and practice. LicensedDIRECT does not apply any extra handling charges and the freight charges are automatically calculated based on the approximate net weight of your order, so you are assured of paying exactly what you see for the item and our expense to properly ship the item to you. We also like to encourage fans to participate in the official Brian Vickers Fan Club, because this offers them a special 10% discount off the normal retail price of most merchandise and represents a great way to earn some additional savings. By shopping through us, you also have access to special offers and promotions such as our “autographed by Brian Vickers” 2004 holiday promotion that other retailers cannot offer. Ultimately, regardless of where you choose to purchase your merchandise, we want to ensure that you are purchasing officially-licensed merchandise and are satisfied with your investment.
Why won’t the system allow me to buy a BVFC merchandise item when I am processing my order?
Only active official members of the Brian Vickers Fan Club (BVFC) are entitled to purchase BVFC-licensed merchandise. If you are an active member and cannot process an order that includes BVFC merchandise, the likely explanation is that you are not using your BVFC username/password when accessing your merchandise account to process an order. BVFC members MUST use their current BVFC username/password in order to purchase BVFC merchandise, receive your automatic 10% member discount and any other related BVFC member entitlements, such as product “purchase certificates”.
I am a member of the Brian Vickers Fan Club – why is my 10% member discount not appearing or applying to my order?
BVFC members MUST use their current BVFC username/password in order to purchase BVFC merchandise, receive your automatic 10% member discount and any other related BVFC member entitlements, such as product “purchase certificates”. This is the only way our automated processing system can verify your BVFC membership, access your individual account and properly apply any entitlements you should receive.
The Official Merchandise Store will not display or operate properly on my computer – can you help me?
The Official Merchandise Store is designed to be viewed using Macromedia Flash – version 7. If your computer does not have Flash 7 or it is not set-up properly on your computer, a short notice should appear on your screen when you attempt to enter the store. This notice will prompt you to download and install Flash 7 for proper viewing and operation, a process that takes just a few seconds through the link included to Macromedia’s official and secure download website. If you are still experiencing technical difficulties after verifying successful installation of Flash 7, we would kindly suggest that you contact your computer manufacturer or the appropriate software supplier. Please bear in mind that our staff is not authorized to troubleshoot your computer and related hardware/software problems.
Can I phone my order in to licensedDIRECT?
NO: NOT AT THIS TIME – the merchandise services offered by licensedDIRECT on behalf of Brian Vickers and Brian Vickers, LLC. are specifically geared towards on-line, retail shopping. A toll-free phone ordering service may be offered at a future date, but is currently not available. Orders are accepted via on-line, fax or mail methods only.
I am looking for a Brian Vickers merchandise item that is listed on your site, but it will not let me purchase it – why and can you get it?
NO – all officially-licensed items that are either in-stock or will become available for sale should be listed on the site with a corresponding message. licensedDIRECT posts or “archives” all officially-licensed Brian Vickers merchandise produced in order to provide our customers with not only a retail outlet for items currently available for purchase, but also to serve as an “archive” for fans and collectors on what has been available in the marketplace. An item that is listed on our site, but no longer available from the manufacturer, will have a special note and cannot be purchased. If you are seeking an item that you believe is currently available or is being pre-sold that is not listed on our site, customers may forward such inquiries to
contact@licensedDirect.com.
Can I get my merchandise autographed by Brian Vickers through licensedDIRECT?
NO - please refer to our
Autograph Policy for details on the proper procedures to solicit a driver autograph.
Do I have to order on-line using my VISA or Mastercard credit card?
NO – licensedDIRECT welcomes customers who would prefer, for various reasons, to not order on-line; you may print your final order and either fax or mail it to us for processing. However, we strongly encourage customers to consider the significant speed, security and simplicity associated with our state-of-the-art, on-line order processing system.
What if I want to order multiple items, but only some are currently shown in-stock and the backordered items have vastly different availability dates?
You have three simple choices when processing your order under these circumstances: (1) you can elect to have your entire order shipped when complete (i.e., order will not ship until all items become available) or (2) you can elect to ship the items that are available immediately and any backordered items will ship separately as they become available or (3) you can “split” your orders (i.e., create separate orders based upon how you would prefer to receive the items.
Will I have to pay a lot of “extra” shipping and handling charges if I backorder items and they ship separately?
NO – please refer to our
Shipping Policies for complete details. Our state-of-the-art order processing system specifically calculates the weight and accompanying shipper charges based on the total weight of the item(s) shipped. licensedDIRECT does not apply a separate handling charge. Your final net shipping charges may vary slightly as a result of multiple shipments involving backordered items, but such an amount, if any, will be minimal.
When my package arrived, the box was damaged and my merchandise was missing or damaged as well – what do I do?
Unfortunately, damage can occur periodically during transit using even the most respected carriers. You will need to notify the carrier (shipping service) that delivered the package to your address that your order was damaged or destroyed and file a resulting claim with them. If you are having any related problems, please contact us for assistance.
I ordered an apparel item that did not fit properly – what can I do?
Please refer to our Return/Exchange Policies. licensedDIRECT will accept product returns only after a customer has submitted a proper RGA (return goods authorization) request that has been approved. In this specific case, licensedDIRECT has taken all reasonable steps to provide the most accurate sizing/order information available. Unfortunately, apparel sizing for men, women and youth can vary widely from manufacturer to manufacturer. If the item has not been worn/used and the RGA is submitted/approved, the customer may return the item for exchange, credit or refund but will be responsible for associated shipping charges.
Can I order other Hendrick Motorsports, NASCAR or related merchandise from licensedDIRECT?
Possibly - we welcome our customers’ feedback and suggestions. If there are specific types of merchandise or items that you would like to see made available by licensedDIRECT, we encourage you to notify us at contact@licensedDirect.com.
How do I know when to expect my order?
Once you submit your order, you will receive an instant option to print your order, a second email confirmation notice (for on-line ordering) of your order and a third (final) email confirmation notice of your order when it actually ships. This final notice will include specific tracking information that will allow you to track your package on its way from licensedDIRECT to your address.
